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Matus, N., Rusu, V., Rusu, C., & Botella, F. (2024, June). Evaluating the Student eXperience: A Scale that Includes Cultural Dimensions. In International Conference on Human-Computer Interaction (pp. 129-142). Cham: Springer Nature Switzerland.

Matus, N., Rusu, V., Rusu, C., & Botella, F. (Center of Operations Research, Miguel Hernández University of Elche)
Abstract:

Student eXperience (SX) is a particular case of Customer Experience (CX). SX refers to all perceptions and reactions, both physical and emotional, that a student or future student experiences in response to interaction with the various products, […]

Virginica Rusu, Cristian Rusu, Nicolás Matus, & Federico Botella (2023). Tourist Experience Challenges: A Holistic Approach. Sustainability, 15, 12765.

Virginica Rusu (Departamento de Humanidades, Universidad de Playa Ancha de Ciencias de la Educación, Valparaíso, Chile), Cristian Rusu (Escuela de Ingeniería Informática, Pontificia Universidad Católica de Valparaíso, Chile), Nicolás Matus (Escuela de Ingeniería Informática, Pontificia Universidad Católica de Valparaíso, Chile) and Federico Botella (Operations Research Center, University Miguel Hernández of Elche)
Abstract:
Tourist experience (TX) has been […]

Matus, N., Rusu, C., Botella, F. (2023). Towards Well-Being and Inclusion in the Educational System: A Preliminary Methodology for Evaluating Student eXperience Considering Cultural Factors. In: Coman, A., Vasilache, S. (eds) Social Computing and Social Media. HCII 2023. Lecture Notes in Computer Science, vol 14026. Springer, Cham.

Nicolás Matus (Pontificia Universidad Católica de Valparaíso), Cristian Rusu (Pontificia Universidad Católica de Valparaíso) and Federico Botella (Universidad Miguel Hernández de Elche)
Abstract:
Student eXperience (SX) is a particular case of Customer eXperience (CX). SX refers to experiences, interactions, and reactions of students of a Higher Education Institution (HEI) when interacting with services, products and systems that […]

Nicolás Matus, Cristian Rusu, & Federico Botella (2023). Proposing a SX Model with Cultural Factors. Applied Sciences, 13, 3713.

Nicolás Matus (Escuela de Ingeniería Informática, Pontificia Universidad Católica de Valparaíso, Chile), Cristian Rusu (Escuela de Ingeniería Informática, Pontificia Universidad Católica de Valparaíso, Chile) y Federico Botella (Instituto Centro de Investigación Operativa, Universidad Miguel Hernández de Elche)
Abstract:
Student eXperience (SX) is a particular case of Customer eXperience (CX). It consists of all the physical and emotional […]