{"id":26869,"date":"2023-03-14T11:21:40","date_gmt":"2023-03-14T10:21:40","guid":{"rendered":"https:\/\/cio.umh.es\/?p=26869"},"modified":"2024-02-12T11:22:20","modified_gmt":"2024-02-12T10:22:20","slug":"nicolas-matus-cristian-rusu-federico-botella-2023-proposing-a-sx-model-with-cultural-factors-applied-sciences-13-3713","status":"publish","type":"post","link":"https:\/\/cio.umh.es\/en\/2023\/03\/14\/nicolas-matus-cristian-rusu-federico-botella-2023-proposing-a-sx-model-with-cultural-factors-applied-sciences-13-3713\/","title":{"rendered":"Nicol\u00e1s Matus, Cristian Rusu, &amp; Federico Botella (2023). Proposing a SX Model with Cultural Factors. Applied Sciences, 13, 3713."},"content":{"rendered":"<p><b>Nicol\u00e1s Matus (Escuela de Ingenier\u00eda Inform\u00e1tica, Pontificia Universidad Cat\u00f3lica de Valpara\u00edso, Chile), Cristian Rusu (Escuela de Ingenier\u00eda Inform\u00e1tica, Pontificia Universidad Cat\u00f3lica de Valpara\u00edso, Chile) y Federico Botella (Instituto Centro de Investigaci\u00f3n Operativa, Universidad Miguel Hern\u00e1ndez de Elche)<\/b><\/p>\n<p><strong>Abstract:<\/strong><\/p>\n<p>Student eXperience (SX) is a particular case of Customer eXperience (CX). It consists of all the physical and emotional perceptions that a student or future student experiences in response to interaction with products, systems, or services provided by a Higher Education Institution (HEI). SX has three dimensions: (1) social, (2) educational, and (3) personal. Currently, there is a lack of studies that address cultural aspects as an impact factor in the SX dimensions. The development of a model that encompasses these aspects would serve to develop solutions that improve the quality of education and the student\u2019s overall well-being. A holistic SX model would better address the student\u2019s environmental problems, and the SX evaluation. We present a proposal for a holistic SX model focused on undergraduate students that includes culture as a factor related to the SX dimensions. This model allows for developing holistic student solutions that could increase the HEIs perceived quality, student academic performance, and retention rates.<\/p>","protected":false},"excerpt":{"rendered":"<p>Nicol\u00e1s Matus (Escuela de Ingenier\u00eda Inform\u00e1tica, Pontificia Universidad Cat\u00f3lica de Valpara\u00edso, Chile), Cristian Rusu (Escuela de Ingenier\u00eda Inform\u00e1tica, Pontificia Universidad Cat\u00f3lica de Valpara\u00edso, Chile) y Federico Botella (Instituto Centro de Investigaci\u00f3n Operativa, Universidad Miguel Hern\u00e1ndez de Elche)<br \/>\nAbstract:<br \/>\nStudent eXperience (SX) is a particular case of Customer eXperience (CX). It consists of all the physical and emotional [&#8230;]<\/p>","protected":false},"author":11048,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_links_to":"","_links_to_target":""},"categories":[369888,75,7834],"tags":[375152],"_links":{"self":[{"href":"https:\/\/cio.umh.es\/en\/wp-json\/wp\/v2\/posts\/26869"}],"collection":[{"href":"https:\/\/cio.umh.es\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cio.umh.es\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cio.umh.es\/en\/wp-json\/wp\/v2\/users\/11048"}],"replies":[{"embeddable":true,"href":"https:\/\/cio.umh.es\/en\/wp-json\/wp\/v2\/comments?post=26869"}],"version-history":[{"count":0,"href":"https:\/\/cio.umh.es\/en\/wp-json\/wp\/v2\/posts\/26869\/revisions"}],"wp:attachment":[{"href":"https:\/\/cio.umh.es\/en\/wp-json\/wp\/v2\/media?parent=26869"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cio.umh.es\/en\/wp-json\/wp\/v2\/categories?post=26869"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cio.umh.es\/en\/wp-json\/wp\/v2\/tags?post=26869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}